vervemart Order & Shipping Policy

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Welcome to vervemart. We are committed to getting your grocery and kitchen essentials to you safely and on schedule. The guidelines below explain exactly how we handle orders, shipping, and delivery so you know what to expect at every stage, from the moment you check out to the moment your package arrives.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: We pick, pack, and hand off these orders to the carrier within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are generally processed the same day. Orders placed after that time, or on weekends, are handled on the next business day.
• Perishable Goods Handling: Items that require temperature control are sealed in insulated, cold-chain packaging and shipped only Monday through Thursday, so they are never left sitting in a transit hub over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown at checkout before you confirm your purchase, so there are no surprises.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Transit estimates start counting once your order leaves our facility. During peak holiday periods or severe weather, delivery may take slightly longer than the estimates shown.

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International Shipping

vervemart currently ships to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: Orders shipped outside the United States may incur import duties, value-added taxes (VAT), or customs processing fees when they reach the destination country. These charges are set by your local customs authority, and the recipient is responsible for paying them.

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Order Tracking & Delivery Confirmation

As soon as your order ships, we will send you an automated confirmation email with a tracking link and the carrier's details.

If your tracking information has not appeared or you have not received a tracking number within 3 business days of your order confirmation, please contact our support team and include your order number.

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Order Modifications & Address Changes

Because we work to dispatch orders quickly, processing starts soon after you place your order.

• If you need to correct your shipping address or change your order, please contact us within 1 hour of placing it at support@vervemart.club.
• We will make every effort to honor your request, but once an order has been transferred to the shipping carrier, we are unable to change the delivery address.

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Damaged, Lost, or Compromised Shipments

We stand behind every delivery we send:

• Perishable Items: If a perishable item arrives spoiled, compromised, or damaged because of a shipping delay, let us know within 48 hours of delivery and include photos. We will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it has not arrived, or if any items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, our shipping options, or the status of an order, our team is here to help:

• Official Business Name: vervemart
• Customer Support Email: support@vervemart.club
• Customer Support Phone: 16617416331
• Physical Business Address: 1009 EL TEJON AVE, BAKERSFIELD, CA 93308, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST